Refund & Return policy

Effective Date: 7 October 2026

At Crazy Pets Hub, we want you and your pets to be completely satisfied with your purchase. We carefully inspect and pack our products before dispatch. If your order arrives damaged, please contact us as soon as possible so we can assist you.

1. Return & Refund Eligibility

Returns and refunds are accepted only when a product has been damaged during delivery.

To be eligible for a return or refund:

  • The issue must be reported to Crazy Pets Hub within 1–2 days of delivery.
  • The product must have been damaged during transportation or delivery.
  • Customers may be asked to provide clear photographs or videos showing the damage, along with the order details.
  • Our team will review the claim and confirm whether the product qualifies for a refund or replacement.

2. Damaged Products

If your product arrives damaged, please contact us within 1–2 days of receiving the order.

Depending on the situation and product availability, Crazy Pets Hub may offer:

  • A replacement of the damaged product; or
  • A refund for the damaged product.

The final resolution will be determined after reviewing the reported damage.

3. Food & Pet Consumable Products

For hygiene and safety reasons, opened food products cannot be returned or refunded.

This includes pet food, treats, supplements, and other consumable products that have been opened after delivery.

However, if a food product is damaged during delivery, please contact us within 1–2 days of delivery with photographs or videos of the damaged product. The claim will be reviewed and, if approved, a replacement or refund may be provided.

4. Products That Cannot Be Returned

Returns or refunds will generally not be accepted for:

  • Products that are not damaged during delivery.
  • Products where the return request is made more than 2 days after delivery.
  • Opened food or consumable products, unless the product was damaged during delivery.
  • Products damaged after delivery due to improper handling, storage, or use.
  • Products that have been used or altered after delivery, except where the issue relates to damage that occurred during transportation.

5. How to Request a Return or Refund

To report a damaged product, please contact Crazy Pets Hub within 1–2 days of delivery and provide:

  • Order number
  • Product name
  • Description of the issue
  • Clear photos or videos showing the damage
  • Any other information requested by our customer service team

Our team will review the request and contact you regarding the next steps.

6. Refund Processing

Once a refund has been approved, Crazy Pets Hub will initiate the refund to the original payment method, subject to the processing time of the payment provider or bank.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

7. Delivery Damage

Customers are encouraged to inspect their order as soon as it is delivered. If you notice visible damage to the package or product, please take photographs or videos before disposing of the packaging.

This helps us investigate the issue with our delivery partner and process your claim more efficiently.

8. Contact Us

If you receive a damaged product or have any questions regarding our Refund & Return Policy, please contact Crazy Pets Hub as soon as possible.

Crazy Pets Hub
Website: crazypetshub.ae
Email: crazypetshub@gmail.com
Phone/WhatsApp: +971 50 866 9275

Crazy Pets Hub reserves the right to review each return or refund request individually and determine eligibility based on the circumstances of the claim.